First impressions are lasting impressions...The Company Meeting - Week 6

In the above blog introduction I promised to discuss the highs and lows of my advertising experience. In previous blog posts I have shared many highs so now I think, its about time that I share the lows, cause I don't want to short-change you. 

The Company Meeting

It was late afternoon, and time for the company meeting. An occasion where the entire agency downs tools for an hour and gathers in Bobbs Place - the company bar. To witness a showcase of all the great creative work happening within agency walls; Senior Mangement inform us of any new business, company initiatives or awards the agency has achieved.  And, its also used as an opportunity to present 'Heroes' with awards for hard-work and welcome 'new starters' to the agency. 

New Starter Embarrassment 
When I arrived at the company meeting, Bobb's Place was packed! So, I took a seat on the floor close to the front of the stage. Our Managing Director kicked-off the meeting by briefly running through the agenda on a PowerPoint presentation. As she did so, my eyes homed-in on the last item of the agenda. Which said 'WELCOME NEW STARTERS' still feeling like a' fish out of water'. 

I felt an acute sense of dread wash over me, because I really wanted to keep a low-profile and I had no idea what welcoming new-starters involved? or what I was expected to do and not do? So, I began to feel the nerves of potentially making a mistake set in. The fear of making a mistake played on mind, to the point I found it very difficult to concentrate on everything that was happening during the course of the meeting. I was trying to think of a sensible strategy I could use to avoid needlessly embarrassing myself. I decided the best thing to do, would be to copy what the other new-starters did - "when in Rome" and all that Jazz! Except when new starter introduction time came around. Guess whose name was first on the list? Mine of course!   When, the Managing Director called out my name. My heart stopped. Than started again, but this time it began pounding 10x faster! 

The Announcement

I was seated on the floor so, I quickly stumbled to my feet. However, instead of staying in one place like a normal person... I preceded to make my way to the front of the stage to introduce myself to the company.  (I was so nervous, really didn't want to be doing it - but,  I assumed that's what I was expected to do.) 

So, yep! I stood up in front of the entire company and said something along the lines of "Hi my name is Jessica, I am the new graduate, I come from West London University and last week I found out I was awarded a First Class Honors Degree!" The entire company gave me an  energetic round of applause and I went back to my seat on the floor, ready to watch the next unlucky candidate make an arse of themselves, like me. Except... this didn't happen. Because, usual protocol was just to raise your hand and say hello! From whereever you were standing . Not, marching up to the front of the stage and telling your life story! The moment, I realised this I could have died - I wanted the ground to swallow me up... I was beyond embarrassed. 

The Aftermath 

When I returned to my desk, the whole team was rolling over in laughter, basically saying "Jessica - your nuts". The Account Director said "what you did was a fantastic PR stunt because now everybody knows who you are, which can only be a good thing!" And, I would diffinately employ someone like you; because your obviously very brave! But, the main thing the team more surprised at - which I honestly never thought they would be. Was the fact I had achieved a 'First' and neglected to tell them. I can't really say why, except that I don't think arrogance is an attractive trait, and I silently felt it was deserved. Because, like many students I had worked hard and paid a lot of money for my degree. Plus, the novelty of achieving a First quickly paled in significance to joining the agency.

The Lesson 

Even though I really embarrassed myself at the company meeting - in more ways than one.  It actually turned out quite well...  As that day, I left the office feeling really silly and embarrassed. However, when I returned the following morning. As soon as I entered the office lots of people were introducing themselves to me and congratulating me on my degree, and in the days that followed I began to make friends and be invited to drinks and events. So I can only figure that my Account Director was right when he said "now everyone knows you". I think, because I put myself out there. Many people have felt OK to put themselves out there with me..

So, I'm less embarrassed because I think that episode has quickly helped me to settle in within the team and the agency.  Therefore maybe the lesson here is "in some situations it pays not to follow the crowd... March to your own beat and see what happens!"

Whats the Worst that Can Happen? 

Digital Ad Execution: The BLUE Man Banner - Week 5

Week 5, of my advertising agency experience so far has been really good. I have noticed that time, days and weeks go so fast in an agency environment. I think, maybe it’s due to there being so much work to do. For instance, this week involved helping out with the Blue Man Banner Refresh - an animated Flash Banner advertisement that features on the client’s website, see below.

Blue Man Banner Ad

The banner refresh required I worked with the Account Director in order to clarify and understand the client’s rationale for updating the banner. I found this task especially interesting; because I was presented with a list of keywords consisting of search terms that the client had collected from analysisng click through traffic sources to its website. I had to judge what the client’s search engine optimization requirements were? In doing so, I learnt that it was to nurture its organic search traffic, and not for keyword optimiztion reasons. Due to search engines being unable to communicate with flash banners. The great thing about this task was that I was given full responsibility over its internal management. This involved liaising with the client via email, updating the client on the project’s progress at the weekly status meeting and scheduling a face to face meeting with the client to discuss the project’s next steps.

Date: 1 March 2011

A Graduate Account Executive’s Typical Working Day - Week 4

When working in advertising; although hours of work are typically ‘9 to 5’. Generally the workload of a campaign dictates that people regularly work late. As a Graduate trainee I don't usually get home till 8pm, so the day can be long. As an Account Executive, a typical working day could consist of about 2/3+ meetings a day lasting anything between 15 minutes to 3 hours, chasing and liaising with different departments to traffic work through creative services and monitoring project progress.

I've learnt that creative types work differently to business types, and sometimes work may require a host of changes to elements such as: copy, messaging or imagery - known as amends. So it is important to ensure those changes are done correctly. Day-to-day business tasks involve a lot of financial monitoring to ensure work does not exceed the clients advertising budget and the agency achieves a profit. This involves maintaining, updating and managing cost estimates, financial forecasts, timesheets and financial reconciliations etc.

Communication is key

The job also relies very heavily on communication skills; you are constantly using verbal presentation skills to convey ideas to clients and colleagues over the phone and face-to-face in meetings etc. Written skills are also very important too, because you need to be able to compose emails to clients to clarify objectives or provide updates on project progress.

Proof reading skills are vitally important, so far I have been required to proof read advertising out-put including internal presentations, reports and advertising copy for spelling mistakes, punctuation, grammar and readability. For, work authored by copy writers and others far more senior to me. Therefore, essential to good proof-reading, if you have never done it before is: ‘attention to detail’ because your eyes could be the final pair to view an advertisement before it goes out the door.

Finally, at this stage if I was going to describe what the job of a Marketing Manager is or involves – I would say that it draws on various disciplines such as Project Management, Researching, Strategic Development, Administration, Presenting and Pubic Relations…. So it’s exceptionally difficult to pigeon hole what marketers do to one specific thing. Teamwork is also very important too, I have never worked within a team as dedicated and passionate about what they do before, everyone contributes equally to the teams output.

First Week in Advertising - Week 1

On my first day... Waiting in reception, my level of nervousness and excitement were equally matched. Mainly because, I had no idea of what to expect. But, when I was greeted a friendly face that I recognised from the recruitment process - I felt much more at ease.

The first thing HR did was lead me into a private office to explain what the graduate scheme would involve, the perks of working at the agency such as the Monday Company breakfast and ‘Sunny Fridays’ – where in the summer everyone gets to go home at 3:30pm and other more formal employee benefits.

I was than taken into a massive open planned office, with brightly colored walls, sofas, plants and artwork everywhere, lead through a sea of desks and introduced to my new team; where there was a large box of chocolates waiting for me and lots of new stationery. Amidst all the meeting and greeting I was introduced to my new ‘buddy’. A Senior Account Manager who took me out for lunch, where we got the chance to briefly get to know each other over some sandwiches and soup. When I returned to the office, I was told that my first job would be to get under the skin of the brand 'Barclays Wealth International' (BWI). At this point, after feeling a bit out of my depth all day - I thought to myself yes!

Finally, I can use some of my university skills and approach this task in a similar way I would if I was preparing to research for an assignment. The days that followed involved researching the BWI website, and reading 2 giant BWI induction files, which taught me about the brand proposition, the offer, their customer segmentation, the target audience and the features and benefits of off-shore and on-shore investment and saving products targeted at high net-worth foreign nationals.

Throughout, the week I had various inductions with key departments across the agency such as Planning, Creative, Project Management, New Business, Client Services, Office Management, Finance and Reception. All the meetings with the above departments contributed to helping me to understand how the agency worked, and also how everyone’s role within the agency worked. The most interesting inductions were the ones with Project Management, Planning and New Business – because I quickly gained an awareness of the many ways in which creativity is embedded and integrated into the agency throughout the lifecycle of a campaign.

Date: 1st February 2011